Information

At E&R Creations, we understand you may have questions about our exquisite pearl shell jewellery. We've compiled a list of our policies and FAQs.

Policies

Shipping & Delivery

Shipping Policy

 

Processing Times

All our jewellery pieces are handmade with care. Orders are typically processed within 1 – 3 business days. You’ll receive a confirmation email once your order is dispatched.

 

Delivery Times

  • Standard Shipping (Australia): 3 – 7 business days
  • Express Shipping (Australia): 1 – 3 business days
  • International Shipping: 7 – 21 business days (subject to customs clearance)

Shipping Costs

Shipping fees are calculated at checkout based on your location and delivery method. Free shipping may apply to orders over a set amount (e.g. $100 AUD – optional).

Tracking

All orders include tracking. A tracking number will be provided via email once your order has been shipped.

Lost or Delayed Parcels

If your parcel hasn’t arrived within the estimated timeframe, please contact us. We will do our best to assist you, but we are not responsible for delays caused by postal services or customs.

shipping policy.pdf

Returns & Exchanges

Returns & Exchanges Policy

We want you to love your E&R Creations piece. If something isn’t quite right, please read the guidelines below:

Returns

  • Items must be returned within 14days of delivery.
  • Items must be in their original condition – unworn, unused, and in original packaging.
  • Earrings cannot be returned for hygiene reasons unless faulty.
  • Return postage costs are the responsibility of the customer.

Exchanges

We accept exchanges for sizing or style issues within 14days. To begin an exchange, contact us at ercreations09@gmail.com.

Faulty and Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days with clear photos. We’ll arrange a replacement or refund.

Refunds

Refunds will be processed to your original payment method (via Stripe or Afterpay) once we receive the returned item. Please allow 3 – 5 business days for the refund to appear, depending on your bank or provider.

returns&exchange policy.pdf

Privacy Policy

Privacy Policy

E&R Creations respects your privacy and is committed to protecting your personal information.

What We Collect We may collect your name, email address, shipping address, and payment details when you place an order or contact us.

How We Use Your Information

  • To process and ship your order
  • To communicate updates and offers
  • To improve our services and website

Data Protection Your personal information is stored securely and only shared with trusted third parties (e.g. payment processors and shipping services) as needed to complete your transactions.

We use Stripe and Afterpay to securely process payments. These platforms handle your payment information directly – E&R Creations does not store or have access to your full card details.

For more information, you can review their privacy policies:

Cookies Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

Your Rights You have the right to request access, correction, or deletion of your personal information at any time. Contact us at ercreations09@gmail.com to make a request.

privacy policy.pdf

Terms & Conditions

Terms & Conditions

Effective Date: 12st August 2025

Welcome to E&R Creations. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

  1. Business Information

E&R Creations is a 100% indigenous owned and operated online jewellery store based in Australia. All products are handcrafted using mother of pearl shells and other natural materials.

  1. Use of Website.

You agree not to misuse this website or its content. You may not copy, reproduce, republish, or exploit any part of our site or products for commercial purposes without our written permission.

  1. Product Information

We make every effort to display our products and their details as accurately as possible. Due to the natural variation in mother of pearl and handmade craftmanship, slight differences in colour, texture, and appearance may occur. These variations are part of the unique beauty of each piece and are not considered faults.

  1. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We accept payments securely via:

  • Stripe (credit/debit card payments)
  • Afterpay (buy now, pay later)

By placing an order, you confirm that the payment details provided are calid and that you are authorised to use the payment method.

  1. Order Confirmation

Once you place an order, you will receive an order confirmation email. This email confirms receipt of your order but does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion (e.g. due to stock issues, pricing errors, or suspected fraud).

  1. Shipping & Delivery

Please refer to our Shipping Policy for details on processing times, delivery options, and tracking.

  1. Returns & Exchanges

Returns, exchanges and refunds are handled according to our Returns & Exchanges Policy. We do not offer refunds for change of mind. Earrings are non-refundable for hygiene reasons, unless faulty.

  1. Intellectual Property

All content on this website, including images, product designs, text, and logos, is the property of E&R Creations and protected under copyright laws. Use without permission is strictly prohibited.

  1. Limitation of Liability

To the fullest extent permitted by law, E&R Creations is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We do not guarantee that the site will always be error-free or uninterrupted.

  1. Privacy

Your privacy matters to us. Please see our Privacy Policy for information on how we collect, store, and use your personal information.

  1. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and your continued use of the website indicates acceptance of those changes.

  1. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: ercreations09@gmail.com

terms&conditions.pdf

Cultural Statement

Cultural Statement

We respectfully acknowledge the Traditional Custodians of the land on which we live and work. We pay our respects to Elders past and present, and recognise the ongoing connection Aboriginal and Torres Strait Islander peoples have to land, waters, culture and community.

E&R Creations is proud to be a 100% indigenous owned and operated business.

Our handcrafted jewellery is a celebration of culture, identity, and connection to Country.

Inspired by our heritage and the natural beauty of the land and sea, our pieces reflect the significance of material such as mother of pearl, which holds deep cultural meaning across many Indigenous communities.

We are committed to upholding cultural integrity in every piece we create. We ask that our jewellery be worn with the same respect in which it is made.

Thank you for supporting Indigenous business and contributing to the celebration and continuation of culture.

cultural statement.pdf

How long does postage take?

Postage times vary depending on your location and delivery method. Typically, deliveries within Australia take 3-7 business days. International deliveries may take longer.

What are some of the common concerns or hesitations people have before buying handmade jewellery online, and how do you address them?

We understand concerns about buying handmade jewellery online. We address these through detailed product descriptions, high-quality images, and a transparent return policy.

Variation in pricing - due to the quality of the shell used and details that are engraved onto each pendant

Our pricing reflects the quality of the pearl shell used and the intricate details engraved on each pendant. We ensure transparency in our pricing.

What size is the pendant?

Pendant sizes vary. Please do not hesitate to contact us if you require further information on a specific product.

What makes your handmade pearl shell jewellery unique compared to other jewellers?

Our jewellery features a unique style and design, setting it apart from other jewellers. We focus on creating pieces that are distinctly E&R Creations.

Will the posting damage the pendant?

We take great care in packaging our jewellery to ensure it arrives safely. Each piece is securely packaged to prevent damage during transit.

What are the best ways to care for pearl shell jewellery to ensure it lasts a long time?

Avoid exposure to harsh chemicals, store in a soft pouch, and gently clean with a soft cloth to maintain the beauty and longevity of your jewellery.